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Complaints

If something has gone wrong, we want to put it right.

Draft: this page is a starting draft and must be reviewed by a solicitor before launch. Text in [brackets] needs completing.

How to complain

Email hello@savetodonate.co.uk with your name, the email on your account, and what happened.

What happens next

  • We'll acknowledge your complaint within [3] working days.
  • We aim to send a full response within [14] days.

Complaints about a provider

If your complaint is about the product or holiday itself, contact the provider directly, as your contract is with them. We're happy to help you find the right contact.